Security System Support

Our team is dedicated to assisting you with a high level of service and support. We can service and troubleshoot nearly any type security system as well as access control systems, and fire alarm systems. What can we help you with today?

Contact Info

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Get in Touch

(701) 222-8888

info@newvisionnd.com

Our Office

3320 Hamilton St. Unit 5

Bismarck, ND 58503

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Open Office Hours

M-F: 8am – 5pm
24/7 Monitoring

Call Support: (701) 222-8888

NewVision Security Support Resource Library

We’ve compiled a list of the most helpful resources for your FAQs and organized them by manufacturer

NewVision Security Support Resource Library

We’ve compiled a list of the most helpful resources for your FAQs and organized them by manufacturer

Honeywell & Lyric Support 

How Do I Reset My Honeywell Security System After an Alarm?

To reset after an alarm, disarm twice with a valid code to go back into disarm. Type your 4-digit code then “1” and your 4-digit code again to disarm. The green READY light will then turn on.

How Do I Reconnect My Lyric Panel When Wireless Router Changes?

To reconnect your Lyric Panel after a router change follow these steps:

  1. On panel go to Tools
  2. Select Master Code 
  3. Type the Master Code
  4. Select WiFi Config
  5. Select Scan 
  6. Find your WiFiNetwork and select Edit 
  7. Press Password Section
  8. Type your Password 
  9. Select Save 
  10. Select Join

Your panel will display “Join Successful” when you’re connected. 

Honeywell Troubleshooting

Here’s a link to poplar Honeywell support topics and top searched videos: Honeywell Support Documents

SkyBell Support 

How to Reconnect Skybell to TotalConnect When WiFi/WiFi Router is Changed

To reconnect your Skybell to TotalConnect when WiFi/WiFi Router is changed, follow these steps: 

  1. Delete the Skybell from your app and perform the Hard Reset portion: https://www.alarmgrid.com/faq/how-do-i-reset-my-skybell   
  2. Login to your TotalConnect 2.0 app as the Master User
  3. Select Cameras at the bottom of your screen
  4. Select Add Camera
  5. Select Skybell from the list
  6. Select I Have an Existing Account
  7. Enter the email address and password asscoiated with your account
  8. For iOS, access your phone Settings to connect to the WiFi network

Full Video tutorial here: https://www.youtube.com/watch?v=hHIf3-yNq2o  

Troubleshooting Info: https://store.skybell.com/pages/top-troubleshoot-items-hd 

 

SkyBell Troubleshooting

Here’s a troubleshooting quide for your SkyBell. Please don’t hesitate to contact us for service. NewVision Security is a SkyBell video doorbell installer based in Bismarck, ND. We service SkyBells and all types of vidseo doorbells. 701-222-8888

My SkyBell LED light does not turn on (red LED)

  1. Verify that the power in ON at your circuit breaker.
  2. Once the power is ON you should see a blinking red LED light. Verify that you are connected to a transformer that has power from 10-36 VAC 10 VA current to adequately charge the SkyBell. If you have an old transformer, it may be insufficient. Click this link for a full list of recommended transformers. Click link for Power Diagrams.

I Cannot Hear My Normal Doorbell Chime After the SkyBell was Installed

  1. Verfity that the SkyBell is completely installed and synced for your home doorbell chime to work
  2. Verify that your power is turned back ON at the circuit breaker
  3. If your power is ON and you still can not hear your original doorbell chime, haver the original doorbell wires reconnected with new connectors.
  4. Your SkyBell is compatible with mechanical and digital doorbell chimes. A digital doorbell chime will require an additional adapter, which may be sold separately.

There’s a Humming Sound from my Transformer or Doorbell 

  1. If you have a digital doorbell chime, please install a digital doorbell adapter.
  2. If this does not work, please contact us.

My Doorbell Rings Constantly

  1. If you have a digital doorbell then your it will require an adapter to be compatable bith your SkyBell. Your SkyBell will not work with wireless doorbell chimes. If you have a wireless doorbell, you’ll need to install a mechanical or digital doorbell chime. Click here for a list of recommended doorbell chimes.
  2. If you do not have a wireless or digital doorbell chime and still have this issue, please contact us.

Syncing Your SkyBell

  1. If your first sync was not successful, please consider the following and retry:
    1. Give SkyBell 10 minutes to charge the battery. Then re-attempt the syncing process.
    2. Android Users – Log out of the app and the sign back in before attempting to sync.
    3. Confirm you have the correct Wi-Fi Setup
      1. 2.4ghz Band – SkyBell only works on the 2.4ghz band network. If you have a dual-band router, you must create a new SSID for the 2.4ghz network and connect your smartphone to that network before syncing the SkyBell.
      2. B/G Network – SkyBell only connects to the b/g network. If you have an “N-only” router, you must add the b/g mode as well so SkyBell can connect.
    4. Check to make sure that your smartphone is connected to the correct WiFi network BEFORE you attempt to sync. You must connect your smartphone to a 2.4 Ghz network BEFORE syncing to SkyBell. SkyBell does not work with a 5ghz network.
    5. Check your speed. SkyBell requires at least 1.5 mbps upload speeds to sync to the server and 1.5 mbps to initiate a live video feed. Conduct a speed test. If you are below this speed level, please either (1) move your router closer to SkyBell, (2) add a signal repeater or (3) increase your bandwidth/connection speeds.
    6. If the “configuring screen” pinwheel continues to spin, hit cancel in the app. Then go back and re-enter your Device ID and WiFi password. Then make sure SkyBell is still in the blinking red mode. If it is not, press and hold the button until you see a blinking red light. You may need to put the SkyBell device into sync mode each time after a failed attempt.
    7. Check to make sure you entered the correct password for your WiFi network (it can be case sensitive).
    8. Confirm you entered the correct Device ID (found in the packaging and the back page of the user manual booklet).
    9. Confirm that your WiFi network has a working internet connection.
    10. Check to make sure the WiFi setting on your smartphone is on and working.
    11. If the above does not work, uninstall the app and download the latest app from the app store.
  2. In some cases AND when all these items are correct, it can take 3-4 Sync attempts to successfully sync SkyBell. Take note to make sure SkyBell is in sync mode (blinking red light) each time you attempt the syncing process. If SkyBell is not blinking, press and hold the main button until it blinks. This takes about 20 seconds.
  3. If you have satisfied the above checklist and SkyBell does not sync, DO NOT attempt to re-sync many more times. Contact us and we’ll work through specific steps to address your specific issue.

SkyBell Syncing Problems Related to Your Router

If you are having syncing problems, it could be due to your router. Here are common router issues:

  1. 2.4 ghz Band – SkyBell is only compatible with the 2.4ghz band. If you have a dual-band router, you may need to segregate the 2.4ghz band and create its own SSID in addition to having the 5ghz band. Make sure your smartphone is connected to the 2.4ghz band.
  2. B/G mode – SkyBell is compatible with b/g mode. If you have an “N” router, you may need to activate the b/g network.
  3. Speed – SkyBell requires 1.5 mbps upload speeds to work correctly.

Additional Details About Interference and WiFi Speed

  1. Interference – There have been some reports that a closed network baby monitor (non-IP or web based) can interfere with the SkyBell syncing process. Try to avoid syncing your SkyBell with a baby monitor near your WiFi router, SkyBell or your smartphone.
  2. Speed Test – Please conduct a speed test to diagnose if your WiFi connection speed is fast enough.

Using the SkyBell App

  1. I don’t receive any push notifications
    1. Confirm that SkyBell app is included in the active push notifications in your phone settings and you have the proper display format.
    2. If you still cannot receive a push notification, please contact us.
  2. I don’t see my device in the list even though I successfully synced my device
    1. Please log out of the app, completely close the app, re-launch the app and sign back in.
    2. If the device still does not show up in the list, DO NOT attempt a re-sync and contact us.
  3. I receive a push notification but no audio or video. All I see is a pinwheel.
    1. This is likely a network speed issue. Please conduct a speed test to confirm your upload speed is 1.5mbps or above.
    2. If you are above 1.5mbps and still do not see video, please contact us.
  4. I incorrectly tapped the push notification and the app did not load
    1. On most Android and iOS devices, you can tap and drag your finger from the top of the screen to the bottom and see the last SkyBell push notification. Tap the most recent SkyBell push notification. You have 45-60 seconds to answer a push notification before the SkyBell resets./li>
  5. I tapped the push notification and see “another person has answered this call”
    1. If you tap the push notification and the “Call Screen” does not load or you see a pop-up that says “Another person has answered the call”, then too much time passed between when the SkyBell button was pressed and when you answered it or another user answered the call.
    2. If you answered the push notification within 45-60 seconds and you see this pop-up it is because another user answered the call.
  6. Nothing happens after I press the SkyBell button again after a call
    1. SkyBell needs 30 seconds to reset at the end of each call. SkyBell’s motion sensor needs 3 minutes to reset after each time it activates a call. Please allow 30 seconds or 3 minutes for the device to reset after a button press or motion sensor activation, respectively, and try again.
  7. I can’t hear out of the SkyBell
    1. Be sure you are holding the “Hold to Talk”, “Push to Talk”, “Talk” or “Mute” button (button text is different on different phones) the entire time you are speaking into your smartphone. It works like a walky-talky.
  8. I can’t hear out of my SmartPhone
    1. Be sure you are NOT holding the “Hold to Talk”, “Push to Talk”, “Talk” or “Mute” button (button text is different on different phones) while your visitor is speaking.
    2. If you still cannot hear from your smartphone, please contact us.
  9. The video freezes at 10, 20 or 60 seconds
    1. This issue was in revolved with firmware version 35. If you still experience this issue, please contact us.
  10. The “Mute”/”Talk” button does not work the first time I press and hold it (Android Users Only)
    1. This is affected by the difference between Android phone screens. Try to press and hold the middle of the button and it should work.
  11. My login details I used on the website during checkout do not work with the app
    1. The account you created in the cart and your SkyBell app account are completely different. Please create a new account via the app and use your email and password to log into the app. There is no continuity between the website and the app.

Using the Advanced Features

  1. The Do Not Disturb (Silent Mode) doesn’t work
    1. It takes 3 minutes for the Do Not Disturb (Silent Mode) to activate or deactivate after you turn it on or off.
    2. If it still does not work after you have waited three minutes, please contact us.
  2. The motion sensor on/off switch doesn’t work
    1. It takes 3 minutes for the motion sensor setting to activate or deactivate after you turn it on or off.
    2. If it still does not work after you have waited three minutes, please contact us.
    3. *Note: The motion sensor currently has a range of 12-16 inches and requires up to 15 seconds to activate. This is just the start and we’ll expand the feature as we continue fine-tuning the performance of the motion sensor.

Issues After SkyBell Was Working Correctly

  1. SkyBell’s light turned from solid green to blinking green after it was working correctly
    1. Complete a restart of the SkyBell device by hitting and holding the main button for 45 seconds until it starts blinking rapidly. Then let go, allow SkyBell to restart, and then give it 5 minutes. If it is green then you are all set.
    2. If this does not work, power cycle SkyBell by turning off your circuit breaker for 15 seconds. Then allow SkyBell to reset for 5 minutes.
    3. If this does not work, please contact us.
    4. You can also conduct a speed test to confirm your upload speed is 1.5mbps or above.
    5. If your upload speed is 1.5 mbps or above and the light is still blinking green, please contact us.
  2. SkyBell’s light turned from solid green to blinking red
    1. In most cases, this is happening between 18-36 hours after successfully installing, syncing and using SkyBell
    2. Complete a restart of the SkyBell device by hitting and holding the main button for 45 seconds until it starts blinking rapidly. Then let go, allow SkyBell to restart, and then give it 5 minutes.
    3. If that does not work, power down your SkyBell from the circuit breaker for 10-15 seconds and then let SkyBell power back up for 5 minutes. If your SkyBell light is green, press the SkyBell button and see if it sends the video feed.
    4. If it is still blinking red, please contact us.
  3. SkyBell’s light turned from solid green to solid red
      1. Complete a restart of the SkyBell device by hitting and holding the main button for 45 seconds until it starts blinking rapidly. Then let go, allow SkyBell to restart, and then give it 5 minutes.

    If that does not work, power down your SkyBell from the circuit breaker for 10-15 seconds and then let SkyBell power back up for 5 minutes. If your SkyBell light is green, press the SkyBell button and see if it sends the video feed.

    1. If it is still a solid red, then go into your app and delete your SkyBell from the account. To do this, tap on the SkyBell name, scroll to the bottom and click “Remove Device”. Then sign out of the app, sign back in and then re-sync SkyBell. You will need the device ID again.
    2. You may also want to conduct a speed test
    3. If your upload speed is 1.5 mbps or above and the light is still red, then contact us.

Dahua Support

How to Playback Events in SmartPSS

How To Playback Events In SmartPSS

This article will show you how to playback events in SmartPSS 2.0

Prerequisites

Video Instructions

Step by Step Instructions

Local Recording

1. Launch SmartPSS.

2. Click Playback

3. Select the device from the device tree on the left side of the page

4. Use the dropdown box under Record Type to select the type of Event to search for.

5. Use the dropdown box under Stream Type to select the type of stream to search for.

6. Click in the Time field to select a date range to search

7. Once the parameters of the search have been entered, Click Search

8. The search results will populate in the timeline

9. Click the Floating Bar on the right hand side of the screen to open the Event menu

 

side event window animation.gif

10. Double click any Event in the list to begin playback

11. To quickly Export any event, Check the checkbox next to the event then Click the Export button. The Export Setup menu will appear. Enter the parameters of the export, then click OK to begin the export.

12. The Export Progress menu will appear showing the progress of the export

[See Full Article]

How To Playback Events In SmartPSS

How To Playback Events In SmartPSS

This article will show you how to playback events in SmartPSS 2.0

Prerequisites
SmartPSS
Video Device added to SmartPSS Device List – How To Add Device to SmartPSS
Events for the selected device configured in SmartPSS or at the device
Video Instructions

Step by Step Instructions
Local Recording
1. Launch SmartPSS.

2. Click Playback

3. Select the device from the device tree on the left side of the page

4. Use the dropdown box under Record Type to select the type of Event to search for.

5. Use the dropdown box under Stream Type to select the type of stream to search for.

6. Click in the Time field to select a date range to search

7. Once the parameters of the search have been entered, Click Search

8. The search results will populate in the timeline

9. Click the Floating Bar on the right hand side of the screen to open the Event menu

 

 

10. Double click any Event in the list to begin playback

11. To quickly Export any event, Check the checkbox next to the event then Click the Export button. The Export Setup menu will appear. Enter the parameters of the export, then click OK to begin the export.

12. The Export Progress menu will appear showing the progress of the export

[See Full Article]

How To Export a Device Record

How To Export a Device Record In SmartPSS

This article will show you how to export recordings from a device in SmartPSS 2.0

Prerequisites

Video Instructions

Step by Step Instructions

1. Launch SmartPSS.

2. Click ‘Playback’

3. The Playback window will open

Use the Device Tree on the left to select the device you wish to export from.

You can configure the parameters of the search using the drop down box:

  • Record Type
  • Stream Type – Main Stream, Sub Stream
  • Time

Click ‘Search’ to begin a search based on the parameters.

4. Once the Search is complete recorded footage will appear in the timeline. Press the ‘Play’ icon to begin playback.

5. Use the Playback tools to navigate to a starting point for the clip. You can use the playback buttons below the timeline or drag the timeline scrubber

6. Click the Time Clip icon to select a start point.

7. Once clicked, a draggable window will appear in the timeline. Use this tool to select the length of the clip to export. The window will show you the Start and Time time of the clip as well as the Duration.

8. Click the Time Clip icon again to select an end point

9. The Export Setup menu will appear.

The menu gives several options for export:

  • Path: Click browse to select a file location to save the exported footage
  • Export Format: Select which video format for the clip (ASF, AVI, MP4, or Original Format)
  • Export SmartPlayer Player: Check the box to include the playback software with the export

Once the export settings have been configured, click Ok to begin Export.

10. The Export Progress window will appear.

This window will give you a live update of the export process.

You can Pause, Start, or Delete exports in progress by using the icons at the top of the screen

11. Once the Export is complete, it will appear in the ‘Exported’ tab

You can also click the Trash icon to delete. Click the Folder icon to open the directory the file was exported to.

[See Full Article]

How to Use SmartPSS with Two Monitors

This article will show you how to open SmartPSS on multiple monitors

Prerequisites

  • SmartPSS
  • More than 1 Monitor Connected to the computer running SmartPSS

Video Instructions

Step by Step Instructions

1. Launch SmartPSS.

2. Click a menu option, such as ‘Live View’, to open this menu in a new tab

3. A new tab will be opened for Live View.

4. Add devices to the grid layout as desired to set up the primary monitor by dragging and dropping.

5. Click the + / Plus icon to open a new tab

6. Once on the New Tab Menu, Click ‘Live View’

7. A new Live View tab will appear. Add devices to the grid layout as desired to set up the secondary monitor by dragging and dropping.

8. Click the tab header then drag and drop it to the secondary monitor. A new independent window of SmartPSS will load.

[See Full Article]

How to Playback a Local Record in SmartPSS
How to Playback a Local Record in SmartPSS

This article will show you how to use the local record feature in SmartPSS 2.0, which allows the user to directly record and playback live video from an added device

Prerequisites

Video Instructions

Step by Step Instructions

Local Recording

1. Launch SmartPSS.

2. Click ‘Live View’

3. Double click a camera in the list or drag and drop it to a position in the window to load.

4. Hover the mouse over the window to show the menu

To begin recording, click the Local Record icon How To Playback Local Record - 3.jpg

To end recording, click the icon again.

Local Record Playback

1. Click ‘Playback’

2. The Playback window will open

Click the ‘Local’ tab to view recordings that have been made on the local computer.

3. Click the icons above the list to choose from a Thumbnail or List View, Refresh the list, or use the Search field to Search by camera name

4. Double click a clip in the list to begin playback, or alternatively you can check the box next to the camera then click the ‘Play’ button.

[See Full Article]

How to Add A Dahua Device via P2P

How To Add Dahua Device via P2P

This article will help you add a Dahua device via P2P

Prerequisites

  • Devices already initialized
  • Bring up the QR code via local monitor or web interface

Video Instructions

Step by Step Instructions

1. Get the serial number of the recorder by accessing Settings > Network > P2P > Ensure P2P is enable and take note of the serial number shown.

2. Tap the + sign on the app and select SN/Scan.

3. The app may prompt a message for granting access to the camera scan the QR.

4. QR scanning is an option or the serial number can be done manually.

5. Input the serial number and tap Next.

6. Choose NVR

7. Input the information and tap Save.

8. Confirm the timezone and DST if necessary.

9. After the device is added successfully, the live view will be displayed.

[See Full Article]

How To Add Dahua Device via P2P

How To Add Dahua Device via P2P

This article will help you add a Dahua device via P2P

Prerequisites

  • Devices already initialized
  • Bring up the QR code via local monitor or web interface

Video Instructions

Step by Step Instructions

1. Get the serial number of the recorder by accessing Settings > Network > P2P > Ensure P2P is enable and take note of the serial number shown.

2. Tap the + sign on the app and select SN/Scan.

3. The app may prompt a message for granting access to the camera scan the QR.

4. QR scanning is an option or the serial number can be done manually.

5. Input the serial number and tap Next.

6. Choose NVR

7. Input the information and tap Save.

8. Confirm the timezone and DST if necessary.

9. After the device is added successfully, the live view will be displayed.

[See Full Article]

How to Access LIVE View on a Dahua Device

There are two ways to access the live view for your Dahua device. This guide will show both ways to access Dahua device live view in DMSS Mobile App.

Prerequisites

Video Instructions

Method 1: Live Video from a single Dahua device

Method 2: Live Video from multiple Dahua device

Step by Step Instructions

Method 1: Live Video from a single Dahua device

1. Launch DMSS Mobile App.

2. Tap on Home. Then, you will see your device list with camera preview.

3. Tap on All to pull all camera channels; or if you are working with Dahua recorder, you can select which camera channel you wish to play by tapping on camera channel preview.

Note: On the home menu, by default, you will only see the first two camera channels from the recorder, you need to swipe left on the camera channel preview to select the next following channels. 

4. You now will see live video stream from your device.

Method 2: Live Video from multiple Dahua device

1. Tap on Home.

2. Tap on  Live.

3. Tap on the Menu icon at the upper-right.

4. Select one or multiple channels in the device list, and then tap Start Live View to play videos.

 

How To Play a Recorded Video in the DMSS Mobile App

How to Play a Recorded Video in the DMSS Mobile App

This guide will show how to play recorded video in DMSS Mobile App.

Prerequisites

Video Instructions

Step by Step Instructions

Method 1: From Live View.

1. Access your camera live view.

2. Tap on the Playback icon.

3. Video playback will start playing for today’s date.

4. You have the option to tap on the Date banner to select different date for playback view.

Method 2: From Playback menu.

1. From the Home Menu. Tap on the Playback icon.

2. Tap on the + icon.

3. Select your camera channel you wish to playback.

4. Video playback will start playing for today’s date.

5. You have the option to tap on the Date banner to select different date for playback view.

[See Full Article]

How to Use PTZ Tour in Smart PSS

How To Use PTZ Tour In SmartPSS

This article will show you how to setup and use PTZ Tour in SmartPSS 2.0

Prerequisites

Video Instructions

Step by Step Instructions

1. Launch SmartPSS.

2. Click ‘Live View’

3. Double Click the PTZ on the device list on the left side of the screen, then double click the video pane to bring the feed up in full screen

4. Click ‘PTZ’

5. Click ‘More Functions’ in the lower portion of the screen

6. Use the drop-down menu to select ‘Tour’

7. Click the Gear icon

8. The Tour sub-menu will open. Select the Tour ID you wish to edit and enter a Tour Name

9. Use the Tour sub-menu to program the tour:

  • Preset point – Double click to select a preset point to add to the tour
  • Time (second) – Time (in seconds) for the camera to remain at the selected preset
  • Operation – Click the + / Plus icon to add a preset to the Tour. Click the – / Minus icon to remove a preset from the tour.

10. Once you have finished tour setup click OK to save.

11. On the Live View window, click the Start icon to begin the tour.

[See Full Article]

Hanhwa Support

Hanhwa Wisenet Knowledge Base

Do you have questions about your Hanhwa Wisenet hardware, software, firmware, or tools?

Check out a comprehensive list of Hanhwa Wisenet support documents here: Hanhwa Wisenet Knowledge Base

Wisenet WAVE Knowledge Base
How to Add or Remove a Media Folder in WAVE
  1. Open Main Menu> Local Settings> General tab
  2. In Local Media Folders section, click Add and choose the desired path.
  3. To delete a media folder, select the folder from the list and click Remove.
  4. Click OK when finished or Cancel to discard changes.
  5. Wisenet WAVE must be restarted for media folder changes to be in effect. When Wisenet WAVE restarts, files in the listed folders will display in the Resource Tree under Local Files.

How to Open Local Files That Are Outside the Media Folders

To view local files that are not shown in the Resource Tree, use one of the following:

  • Drag-and-drop video file(s) or a folder from Windows Explorer to copy it into the Wisenet WAVE Viewing Grid
  • Go toMain Menu and select Open> Files(Ctrl+O) then select the file(s) to be opened
  • Go to Main Menu and choose Open > Folder then select a folder to be opened
  • Right-click anywhere on the Viewing Grid to open the context menu, select Open>Folder then choose a folder

Timeline Navigation for Local Files

Navigation through local files is very similar to navigation through recorded archive, with the following exceptions:

  • Items are not synchronized, therefore Syncis always disabled
  • Files are not live, therefore Liveis always disabled
  • The Timeline does not display colored markers for recorded or motion regions and << and >> buttons jump to the beginning or end of a file

All other operations (seek, play, pause, fast forward, rewind, etc.) are available as described in “Navigating through Archive and Live”.

Note: If a layout contains both live streams and local files, the cameras are played back synchronously, but the local files play back independently.

How to Export Video from Wisenet WAVE

Files from a single device, Bookmarks, and files from multiple devices that are synchronized for simultaneous playback can be can be exported from Wisenet WAVE. Export is performed in background, so it is possible to continue working with Wisenet WAVE until the export is completed. As soon as export is finished, the video will be available under Local Files in the Resource Tree. If they exist for a camera, Bookmarks are included in exported video.

IMPORTANT: Exported video will only be available as a Local file until the the current session ends!To make it available permanently, the exported video must be saved to the Wisenet WAVE Media Folder(see “Configuring Media Folders”). Alternately, you can create and save a layout that contains the exported video(s). See “Viewing Exported Video” below for more information.Exported video can be protected with a password that will be required to be able to log in and view exported .nov or .exe files.

Exported videos can also be exported in read-only mode to prevent modifications to layout and item settingsduring playback. This protects the chain of custody and authenticity of exported video during investigations. If a long time segment is selected for export, the following warning message will appear: You are about to export a long video. It may require over a gigabyte of HDD space and take several minutes to complete.

The Following File Formats are Supported for Export

  • MKV–Matroska (.mkv) is a more advanced format that may not be supported on some devices (ex: home media players). It does not restrict video and audio content. (Single camera only.)
  • AVI –Audio video interleave (.avi) is more widely used, but the codec remains intact (H264). To view exported videos in other players may require additional codecs. If a codec is not allowed in the AVI format, a warning message will display. (Single camera only.)
  • MP4–MPEG-4 Part 14 (.mp4) is another advanced format that may not be played back on some devices (ex: home media players). It does not restrict video and audio content. (Single camera only.)
  • NOV–A proprietary Wisenet WAVE media file (.nov). Can be opened by the Wisenet WAVE Client only.
  • EXE–A platform dependent (x86 or x64) executable bundle where the Wisenet WAVE Client application is exported with the video file. Used to distribute videos to users who do not have any codecs or media players installed. Can be opened without Wisenet WAVE installed on the computer, but video will be viewable only on the Windows architecture with which video was produced. When the executable is opened, the Client launches and plays the exported video. These files can be edited once exported. Motion detection and data processing in the recorded segments is retained in the export.

Note: Export is only available to users with the appropriate permissions. Export archive permission is required for any export operation. See “Introducing User Roles” for details. The following options are available:

  • Adding a User Watermark–Adds an overlay of the user login to video to identify the recording source.
  • Validating Exports–Indicates if any modifications were performed to the footage being exported.
  • Read-only –Multi-video files (.exe and .nov formats) can be exported with a read-only option.
  • Password Protected Export–Multi-video files (.exe and .nov formats) can be exported with password protection.
  • Other options (timestamp, logo, etc.) may be added to single-camera exports.

Export from a Single Camera

The following option and export overlays are available for .mkv, .avi,and .mp4 export formats:

  • Export Settings – Check this box to apply image filters (ex.rotation or dewarping) from the source recording to the exported video.
  • Add Bookmark Info – Check this box to apply your bookmark description to the exported video, you can change areawidth and font size.
  • Add Timestamp – Adds a timestamp in Long (day of week, date, month, and year, hour:minute:seconds and UTC differential) or Short (dd/mm/yyyy hh:mm), ISO8601, or RFC2822 format. Font size is also adjustable.
  • Add Image – Browse for an image (typically a logo) to add to the upper left corner. There are sliders for Opacityand Size.
  • Add Text – Adds the text of your choice. You can set the Widthof the text field and the Font Size.
  • Rapid Review – Exports video at a higher playback speed than the original recording (see “Rapid Review Export”). Video must be at least 10 seconds long for this option to be available.

Steps To Export a Video Segment from a Single Camera:

  1. Select the desired item(s) in layout.
  2. Use the Timeline to select the desired video segment
  3. Right-click on the selected time segment to open the context menu and choose Export Video
  4. Select the Single Camera tab in the Export Video dialog
  5. Select a Folder where the file will be saved and enter a file Name
  6. Select a file format from the pull-down menu.
  7. When available, you can optionally check Apply Filters or select from the export overlays described above. Note that overlays are inserted at the upper left corner but can be clicked-and-dragged to any other position. Note: Including filters oroverlay options requires transcoding, which will increase CPU usage and export time significantly.
  8. Click Export. A status dialog will display export progress as a percentage. Clicking Stop Export will cancel the operation so that no exported data is saved.

IMPORTANT: An exported video will only be available as a Local File in the Resource Tree until the client restarts. To make it available there for subsequent sessions, save the exported video to the Wisenet WAVE Media Folder (see “Configuring Media Folders”).

 

Multi-Video Export

With multi-video export it is possible to export video and audio from the archives of several cameras or Bookmarks simultaneously (for instance, the last 10 minutes of recorded video from five different cameras).

Note that it is not possible to playback local videos files in a multi-video export. If a layout includes both cameras and local files, the local files willnot be shown in the ExportVideodialog and will not be exported in the resulting file. Note that if the selection contains empty archive on a given camera,it will be exported and “no data” will be shown when viewing the exported clip.

The exported filesare saved either in a proprietary format that can be played by Wisenet WAVE (.nov), or as an executable bundle that can be viewed on any Windows computer (.exe). The proprietary format has many benefits in comparison to single camera export. The exported multi-video layout can be navigated, manipulated, and searched like any other layout (see “Navigating through several cameras synchronously” and “Motion Smart Search”). It is even possible to perform multi-video export on a multi-video export.

IMPORTANT:An exported video will only be available as a Local File in the Resource Tree until the client restarts. To make it available permanently, save the exported video to the Wisenet WAVE Media Folder (see “Configuring Media Folders”).

Exporting Multiple Items as One File

To export multiple items as one file follow these steps:

  1. Open the desired layout
  2. Use the Timeline to select the desired time segment
  3. Right-click on the selected time segment to open the context menu and choose Export Video
  4. Select the Multi Video tab
  5. Optionally, you can check Make read-only to prevent the exported video from being edited.
  6. Optionally, you can check Protect with password to require a password to launch and view the exported file (see “Password Protected Exports” below).
  7. Select Hanwha Media file (*.nov) or Executable Hanwha Media File (x64) (*.exe) format
  8. Select a Folderto export to and enter a file Name.
  9. Click Export or Cancel

 

Password Protected Exports

Your .exe and .nov files can be protected with a password during export, which will be required to open the exported layout. To apply a password, use the Multi-Video tab of the Export Video dialog and check Protect with password.

Encrypted layouts are indicatedin the Local Files list with a locked icon.

Note that the layout remains unlocked until the user session ends unless you choose the Forget Password option in the context menu, which closes the layout so that the password will be required to reopen it.

Password protected layouts can be changed like any other layout, but to save changes the password must be re-entered, causing Wisenet WAVE to re-export and overwrite the existing file.

Rapid Review Export

The Rapid Review feature lets you export video at a higher playback speed than the original recording. (Sometimes this is called “timelapse” mode). When you specify either the export playback speed or length of the video, the correspondingvalue and the Frames intervalwill adjust accordingly. Note that the source video must be at least 10 seconds long for this option to be available.

To apply Rapid Review export follow these steps:

  1. Select the desired device.
  2. Select the time span you want to export and use the Timeline context menu to open the Export Video dialog (right-click on the newly selected area highlighted in blue).
  3. In the Single Camera tab, click on the Rapid Review button. (It may be necessary to select a different output format to enable thebutton.)
  4. The Rapid Review pane that opens to the right of the preview will show the Initial video lengthof the selected segment for reference. Set a value for each of the following: Exported video length–Enter a desired duration in seconds, where the shorter the exported video, the faster the playback speed will be.Speed–Use the slider to set the speed increase from 10xto the maximum available value. (The maximum speed multiplier depends on the initial video length.)Note: The Exported video lengthand Speedvalues are related. The shorter the length, the faster the playback speed and the higher the frame interval. The slower the speed, the shorter the video and the lower the frame interval.

Viewing Exported Video

As soon as export is finished, the extracted video clip(s) will be available under Local Files on the Resource Tree.

Your AVI, MKV and MP4 files are shown as a single record. Your EXE and NOV files are contained in a folder and willdisplay in a new tab. Single camera and Bookmark exports are displayed as a single item.

DMP Support

General Troubleshooting Guide

General Troubleshooting Guide

This guide was created to assist DMP Technical Support Technicians in helping DMP dealers troubleshoot and fixing any problems they may have with DMP equipment. We now offer this guide to DMP dealers and technicians. Any text in this guide within a paragraph or step that is CAPITALIZED indicates keypad display text.

Entré Access and Security Management Software

Entré Access and Security Management Software

The Entré Access and Security Management application provides operators with a top-notch, intuitive interface where they can:

Configure hardware and access rights
Enroll and manage personnel
Monitor alarms, device status, and system activity
Search data and generate reports
Manage security at a granular level

Additionally, Entré is flexible at the hardware level. It offers support for a variety of access control readers and other devices. It also allows for multiple methods of communication to controllers, including serial and network. At the software level, Entré is designed to be flexible and extensible with a modular open architecture and multiple database support.

For more information about the capabilities of Entré, contact NewVision Security

Remote Link Programming Software

View Guide: Remote Link Programming Software

Remote Link offers an interface that is simple to navigate and provides easy access to the information you need.

SCS-VR Virtual Receiver Software

View Support Guide: SCS-VR Virtual Receiver Software

SCS-VR provides central stations with a software-only network service that operates as a virtual receiver for IP and cellular alarm communications. SCS-VR is reliable and effectively manages all network and cellular alarm signals, supervision, and substitution messages without the maintenance, space, and power requirements of a comparable rack-mounted hardware receiver.

SCS-VR can be used as a primary receiver or as a backup for existing hardware receivers. Flexible product licensing options accommodate applications ranging from small network monitoring organizations to central stations monitoring thousands of accounts. Advanced diagnostics with full data logging ensures reliable service and fast troubleshooting.

Product Manuals

Dahua NVR - Network Video Recorder

Product Manual: Dahua NVR – Network Video Recorder

This manual introduces the functions and operations of the Dahua NVR.

Dahua NVR - Network Video Recorder (4 & 7 Series)

Product Manual: Dahua NVR – Network Video Recorder (4 & 7 Series)

This product manual introduces the functions and operations of the Dahua NVR 4 & 7 series.

Dahua NVR - Network Video Recorder (60 & 724 Series)

Product Manual: Dahua NVR – Network Video Recorder (60 & 724 Series)

This product manual introduces the functions and operations of the Dahua NVR 60 & 724 series.

We pride ourselves on our local support and service teams so please don’t hesitate to reach out to us for assistance. We can service many different kinds of security systems both for homes and business. Give us a call! 701-222-8888

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